Frequently Asked Questions

HEALTH & SAFETY 

Ensuring the health and well-being of our employees and guests is our most important priority.

Aghadoe Heights are delighted to have completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course showing our commitment to providing our team and customers with a safe space.


Are you participating in the Stay and Spend Scheme?

Aghadoe Heights are delighted to be taking part in the "Stay and Spend" Scheme, which means guests who stay between October 2020 to March 2021 will be entitled to a Tax Rebate of up to 20pc of your spend. (Taxpayers can claim back 20pc of their spend on accommodation, food and non-alcoholic drink in hotels and restaurants up to a maximum of €625). 

Are there any changes to check in or check out?

Our check in time of 3pm/check out time of 12 noon remains the same however, we will try our best to accommodate early check in requests to reduce wait times and accommodate travel schedules. 

Please adhere to the physical distancing in place in the lobby whilst checking in and checking out.” Please wait here” foot placements will be situated in hotels where the floor coverings allow.

Sanitising stations will be provided at the main entrance.

Reception Desk counters will all have a sneeze guard screen in the location where Guests are checking in.

Each guest will receive a Welcome letter, which will contain key safety information and an outline of the facilities available, including what Covid-19 protocols are in place.

Elevator signage will advise that only two guests may travel per elevator.

Will Valet Parking & Porterage Services be Offered?

No valet parking will be available initially. Porters will be unable assist with removing luggage from the car in order to comply with safety protocols and social distancing.

If guests would like luggage service, guests will be required to leave the bag on the floor. Our porter will sanitise the luggage handle and then proceed to bring the luggage to the room. Before hand over or placement of the bag in the room, our porter to sanitise the handle again.

Do I need to wear a mask?

Guests are requested to kindly wear marks upon arrival the hotel and when in public areas. Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance. Guests are not required to wear a mask. Hand sanitiser dispensers will also be placed at key guest and employee entrances and contact areas throughout the hotel and we will be conducting temperature checks for all staff on arrival to the hotel. Dedicated employees will sanitize all public areas and staff changing rooms on a more frequent basis.

Are there any changes to my room?

Certain items will be removed from your room such as notepad, pens, cushions and magazines.

Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (i.e. telephones, remote controls, safes, switches, handles, taps etc)

Extra pillows and blankets stored in guest room wardrobes will be removed, but available on request

We will not be operating a mini bar service however all items will be available through room service including soft drinks, wine and spirits, snacks and treats

Tea and coffee making facilities will available in the room

Bottled water will continue to be provided in the room for your compliments

Rooms will serviced by our accommodation team on a daily basis. Should you not wish to avail of this service please place your Do Not Disturb sign on your bedroom door, we will provide clean, towels, sheets, toiletries on request. 

What additional cleaning protocols are being introduced?

Industry leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Will there still be a buffet breakfast?

We will operate a Breakfast Buffet. Orders will be taken for Tea/ Coffee, Toast, Hot breakfast will be freshly cooked and plated from the kitchen. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be laminated to facilitate disinfection.

Will the restaurants and bars be open?

Yes, the restaurants and bars will be open and appropriate changes to seating will be made to accommodate social distancing. Table-side service will be limited, however, a delicious Table d’Hote dinner menu offering to include seasonal specials and signature dishes will be served as normal. We will make contact with each guest prior to arrival to check on their dining requirements as pre reservations for dining will have to be made in advance of arrival.

Spa

The spa will be open, our therapists have completed enhanced training to ensure our services are delivered with safety and hygiene as a primary focus. Additional time will be allocated in between treatments to ensure the treatment room is cleaned and disinfected after each use. The amount of treatments completed per day will be reduced. Our team will wear the necessary personal protective equipment to perform treatments. We have removed all non-essential common touch points from our wellness centre area, including brochures, magazines, juices and fruits bowls. Our relaxation area and Thermal Suite area are temporarily closed as a precautionary measure.

Pool/Gym

Our pool and gym are open and are bookable via the hotel reception.

LOCATION

Q: Where exactly is the Hotel?

3 kilometers from Killarney on a hillside overlooking the beautiful lakes of Killarney and on the main Ring of Kerry Route

Q: How close are you to Kerry Airport?

17km, 15 minutes driving time.

Q: Can I get a Bus from Kerry Airport?

Buses run from Farranfore to Killarney Bus station.

Q: How far is Killarney Town?

5km, 8 minutes driving time

Q: What are the coordinates of the Hotel?

N5204.36 W0933.27

PARKING

Q: Does the hotel have a car park?

Yes, complementary parking on site

Q: Is there parking for Buses & Oversized Vehicles?

Yes

ROOMS

Q: What time is check out?

12 noon

Q: Is it possible to get a late checkout?

Yes, On request 

Q: What time is check-in?

3pm

Q: What is the hotel’s credit card policy?

All major Credit Cards accepted.

Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?

We can arrange for amenities to be delivered to rooms. The most popular are: Champagne, Prosecco, Flowers, welcome slate, Fruit plate or Dingle gin turn down amenity.

Q: What type of room should I book for three adults?

A Family Room.

Q: Do you have family rooms? Are cots for children available?

10 family rooms. Cots are available on request.

Q: Do you have wheelchair accessible rooms?

Yes

Q: Does the hotel provide international adaptors?

Yes

Q: Do you offer hairdryers in your guestrooms?

Yes

Q: Do you provide coffee makers in your guestrooms?

Yes

Q: Do you provide irons and ironing boards for use during my stay?

Yes

Q: Is the hotel air-conditioned?

Yes. In every room and public areas.

Q: What is the cancellation policy?

48 hours prior to arrival

Dining

Q: What time is breakfast served?

Monday to Thursday: 8am – 10.30am

Saturday and Sunday: 8am – 10.30am

Q. What time does Aghadoe serve food?

Heights lounge: 12 noon – 9.30pm

Lake room:

- Sunday Lunch: 12.30 – 2.30

- Afternoon Tea: 2pm – 5pm

- Dinner: 6.30pm-9.30pm

Q: Do you have 24-hour room service?

Yes

Leisure Facilities

Q. What fitness facilities do you have at the hotel?

Swimming Pool, Gym, Tennis Court

Q. Do you have a Spa at the hotel?

Yes, this hideaway haven has won numerous accolades, both in Ireland and internationally. The team of intuitive award-winning therapists can advise on the perfect way to de-stress and recharge mind and body. Find out more here

Q: Do you have a swimming pool?

Yes, Open 8am until 8pm.

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