Frequently Asked Questions

In partnership with our Health, Safety and Hygiene consultants SeaChange we have developed an industry leading protocol which combined with using Hospital grade products and PPE, will assist us in protecting the safety of our guests and work colleagues.

We are committed to making your experience with us as comfortable as possible and we will continue to monitor and update these controls as new directives are introduced to ensure that our Guests, Colleagues and Local Community keep safe.

We look forward to welcoming you to our Hotel soon.

LOCATION

Q: Where exactly is the Hotel?

3 kilometers from Killarney on a hillside overlooking the beautiful lakes of Killarney and on the main Ring of Kerry Route

Q: How close are you to Kerry Airport?

17km, 15 minutes driving time.

Q: Can I get a Bus from Kerry Airport?

Buses run from Farranfore to Killarney Bus station.

Q: How far is Killarney Town?

5km, 8 minutes driving time

Q: What are the coordinates of the Hotel?

N5204.36 W0933.27

PARKING

Q: Does the hotel have a car park?

Yes, complementary parking

Q: Is there parking for Buses & Oversized Vehicles?

Yes

ROOMS

Q: What time is check out?

12 noon

Q: Is it possible to get a late checkout?

Yes, On request

Q: What time is check-in?

3pm

Q: What is the hotel’s credit card policy?

All major Credit Cards accepted.

Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?

We can arrange for amenities to be delivered to rooms. The most popular are: Champagne, Prosecco, Flowers, welcome slate, Fruit plate, gin turn down amenity.

Q: What type of room should I book for three adults?

A Family Room.

Q: Do you have family rooms? Are cots for children available?

10 family rooms. Cots are available on request.

Q: Do you have wheelchair accessible rooms?

Yes

Q: Does the hotel provide international adaptors?

Yes

Q: Do you offer hairdryers in your guestrooms?

Yes

Q: Do you provide coffee makers in your guestrooms?

Yes

Q: Do you provide irons and ironing boards for use during my stay?

Yes

Q: Is the hotel air-conditioned?

Yes. In every room and public areas.

Q: What is the cancellation policy?

48 hours prior to arrival

Dining

Q: What time is breakfast served?

Monday to Thursday: 7am – 10am

Saturday and Sunday: 7am – 10.30am

Q. What time does Aghadoe serve food?

Heights lounge: 12 noon – 9.30pm

Lake room:

- Sunday Lunch: 12.30 – 2.30

- Afternoon Tea: 2pm – 5pm

- Dinner: 6.30pm-9.30pm

Q: Do you have 24-hour room service?

Yes

Leisure Facilities

Q. What fitness facilities do you have at the hotel?

Swimming Pool, Gym, Tennis Court

Q. Do you have a Spa at the hotel?

Yes, this hideaway haven has won numerous accolades, both in Ireland and internationally. The team of intuitive award-winning therapists can advise on the perfect way to de-stress and recharge mind and body. Find out more here

Q: Do you have a swimming pool?

Yes, Open 7am until 9pm.

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