Frequently Asked Questions

HEALTH & SAFETY 

Ensuring the health and well-being of our employees and guests is our most important priority.

Aghadoe Heights are delighted to have completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course showing our commitment to providing our team and customers with a safe space.

Q: Check in and Check out times:

Our check in time of 3pm/check out time of 12 however, we will try our best to accommodate early check in requests to reduce wait times and accommodate travel schedules. 

Valet Parking & Porterage Services.

Yes valet parking and porterage services will be offered. Brendan and his team will be delighted to assist.

Do I need to wear a mask?

Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance. In line with the latest guidelines we would request that a face covering is worn in all public areas of the Resort including:

- Reception, lobby and public corridors

- While arriving to and departing from our food and beverages outlets, and during trips to the bathroom facilities.

Hand sanitiser dispensers will also be placed at key guest and employee entrances and contact areas throughout the hotel.

Are there any changes to my room?

We will continue with our increased level of cleaning and disinfection of all areas within the guestroom with special attention to high touch point.

Extra pillows and blankets are stored in guest room wardrobes.

We will not be operating a mini bar service however all items will be available through room service including soft drinks, wine and spirits, snacks and treats

Tea and coffee making facilities will available in the room

Bottled water will continue to be provided in the room for your compliments

Rooms will serviced by our accommodation team on a daily basis. Should you not wish to avail of this service please place your Do Not Disturb sign on your bedroom door, we will provide clean, towels, sheets, toiletries on request. 

Breakfast in the Lake Room

We will operate a Breakfast Buffet. Orders will be taken for Tea/ Coffee, Toast, Hot breakfast will be freshly cooked and plated from the kitchen. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be laminated to facilitate disinfection.

Restaurants and bars

Our Heights Lounge is open daily from 12 noon - 21.30pm and our Lake Room Restaurant is open daily from 6pm -21.30pm, guests can enjoy dining from our Table d’Hote dinner menu offering to include seasonal specials and signature dishes will be serve. We request that each guests pre book their dining requirements in advance of their arrival.

Spa

The spa will be open, our therapists have completed enhanced training to ensure our services are delivered with safety and hygiene as a primary focus. We request that your prearrange your spa time well in advance of your arrival. Our relaxation area and Thermal Suite area are open, pre booking essential.

Pool/Gym

Our pool and gym are open daily from 7am until 9pm

LOCATION

Q: Where exactly is the Hotel?

3 kilometers from Killarney on a hillside overlooking the beautiful lakes of Killarney and on the main Ring of Kerry Route

Q: How close are you to Kerry Airport?

17km, 15 minutes driving time.

Q: Can I get a Bus from Kerry Airport?

Buses run from Farranfore to Killarney Bus station.

Q: How far is Killarney Town?

5km, 8 minutes driving time

Q: What are the coordinates of the Hotel?

N5204.36 W0933.27

PARKING

Q: Does the hotel have a car park?

Yes, complementary parking on site

Q: Is there parking for Buses & Oversized Vehicles?

Yes

ROOMS

Q: What time is check out?

12 noon

Q: Is it possible to get a late checkout?

Yes, On request 

Q: What time is check-in?

3pm

Q: What is the hotel’s credit card policy?

All major Credit Cards accepted.

Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?

We can arrange for amenities to be delivered to rooms. The most popular are: Champagne, Prosecco, Flowers, welcome slate, Fruit plate or Dingle gin turn down amenity.

Q: What type of room should I book for three adults?

A Family Room.

Q: Do you have family rooms? Are cots for children available?

10 family rooms. Cots are available on request.

Q: Do you have wheelchair accessible rooms?

Yes

Q: Does the hotel provide international adaptors?

Yes

Q: Do you offer hairdryers in your guestrooms?

Yes

Q: Do you provide coffee makers in your guestrooms?

Yes

Q: Do you provide irons and ironing boards for use during my stay?

Yes

Q: Is the hotel air-conditioned?

Yes. In every room and public areas.

Q: What is the cancellation policy?

48 hours prior to arrival

Dining

Q: What time is breakfast served?

Monday to Friday: 8am – 10.30am

Saturday and Sunday: 8am – 10.30am

Q. What time does Aghadoe serve food?

Heights lounge: 12 noon – 9.30pm

Lake room:

- Sunday Lunch: 12.30 – 2.30pm

- Afternoon Tea: 2pm – 4pm Satruday and Sundays 

- Dinner: 6.00pm-9.30pm

Q: Do you have 24-hour room service?

Yes

Leisure Facilities

Q. What fitness facilities do you have at the hotel?

Swimming Pool, Gym, Tennis Court, Basketball 

Q. Do you have a Spa at the hotel?

Yes, this hideaway haven has won numerous accolades, both in Ireland and internationally. The team of intuitive award-winning therapists can advise on the perfect way to de-stress and recharge mind and body. Find out more here

Q: Do you have a swimming pool?

Yes, Open 8am until 8pm.

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